What is 'Systems Thinking' for Local Government?

 

Here is our summary (but not a dictionary definition):

  Systems Thinking is a set of disciplines and methods that clarify the true purpose of the organisation (in the customers’ eyes) and seek to deliver that to its fullest possible extent without delay, waste or error. 

  This involves clear leadership, constancy of purpose and a practical approach that is rooted in good theory about people, organisations and the way things work in practice.  It necessarily involves everyone in the organisation. 

  A focus on systematic learning and continuous improvement is critical as the organisation transforms itself and then continually adapts to changing needs, policy and political leadership.

 

For customers we should really say stakeholders.  The Young Offenders team does not always make the same needs assessment as their customers do! 

 

 To be fair, this summary also reflects a range of our other influences, from Lean Thinking, Deming's system of management and good change delivery techniques.  Click here for a fuller picture: 

 

 

Touchpoint Change, Business Growth, Performance Improvement, Cost Reduction

© Touchpoint Change Consulting Ltd, 2009.