Your Needs - Our Skills and Experience

   
To deliver the level of customer-focused improvements required in every department you need access to new skills and ideas.  You also need the knowledge of people who have worked in local goverrnment and housing and delivered change successfully.  We offer many change-related roles and our experience spans every department:   
 

 

 Community Services – Children's Services – Environment – Corporate Services

Housing – Regeneration – Economic Development – Partnership Working

 Shared Services – Customer Services – Commissioning – Programme Office

 

 

We provide Consultants, Interim Managers, Contractors, Facilitators, Non Exec Directors, Trainers and Coaches.  This enables us to offer services in the following areas:

Planning For Change
Strategic assessments – Service baselines – Customer analysis – Outline business case
Project office set-up – Change readiness reviews – Stakeholder management 
 
Performance improvement
Lean transformation – Process & organisation design – Quality improvement 
Service, resource & cost reviews – Project & programme management 

Change management
Staff engagement - Communications – Culture change – Risk management 
Post project benefit management – Innovation, creativity & continuous improvement 
 
Shared services and contact centres
Strategy & set-up – Migration – Campaign management & fulfilment
e-Recruitment – Technology exploitation – Outsourcing – Troubleshooting
 
People Development
Leadership skills – Coaching – Assessment - Talent Management
Management training – Personal & team profiling – Team development

 
  

Touchpoint Change, Business Change, Performance Improvement, Cost Reduction

 

© Touchpoint Change Consulting Ltd, 2009.