Touchpoint Change, Business Growth, Performance Improvement, Cost Reduction

 

Managing A Local Government Change Programme In House?

Here Are Some Places To Start

 

Many Authorities prefer to deliver their transformation/change programme internally and are not looking to partner with a major consulting business.  We understand this approach.  

Feedback and personal knowledge says that increasingly organisations are working in this way having spent considerable sums of money only to find their change agenda belongs to a big consulting business and not the organisation.  There are value for money issues but also considerations about the pace of change achievable.  Organisations are looking for something that supports their programme but which does not involve being overwhelmed by a large team of external people.  

Below are some options that we recommend.  They provide a good balance between pace, challenge, empowerment and new learning.

    
Training in managing change and service transformation

Managing change is different to managing services.  It requires a different mindset and a different set of skills. We can help equip your change team and the people they work with so that they are more confident and capable of delivering results faster.  Some of the topics are included in the Insight Session document - events range from a short overview to in-depth tailored workshops.

 
Facilitation and fine tuning

It is vital to get a project team set off in the right direction and embarked on a realistic plan to deliver clear benefits.  A facilitated workshop at key points in the project can be invaluable – for instance at start up, on solution design, during delivery and when handing responsibility for benefits back to the business.  These are powerful whether you need a big idea or just fine tuning. 

  
Trusted advisor
 

With so many different work streams and competing resources, it is not easy to spend time understanding what worked elsewhere.  No organisation is the same as yours, but there are many lessons to be learned from the successes and failures of others.  A trusted advisor can work part time with a Sponsor and/or Programme Manager to offer an objective view and build momentum.
  

Coaching and mentoring
 

Some people have enjoyed a career in service management and others in change management. For most it is not easy to change from one to the other.  Hence we see the benefit of coaching or mentoring to help individuals (or teams) gain a new perspective on their challenges, think through all the options, break down barriers and successfully deliver what they plan.
 
 
We can also offer skilled resources on a temporary basis where you have a need to kick start a project, strengthen the Programme Office, define the programme benefits, focus on a particular issue or institute a systematic approach to continuous improvement.

Call us to discuss the options and gain some advice on how best to engage the support you need.

© Touchpoint Change Consulting Ltd, 2010.